How do I hire from Array?

Hiring is as easy as scrolling through our collection. If you feel we are a good fit for your event, we would love to hear from you using our contact form, or submit a wishlist. You can also choose to visit our warehouse. Once we’ve received your wishlist we will input details about your event and send you a live link to view the images, prices and details. Changes can be made by email just let us know and we do all the work, you can access the live version 24/7. Once you have decided to reserve the items we create a proposal invoice and check the availability of each item. A non-refundable 25% deposit secures the booking for your dates and a final payment becomes due 12 weeks prior to your delivery date. You are welcome to add more items to your invoice at any point.

How soon should I book?

As soon as possible, up to two years in advance to secure items you’ve set your heart on. Antique and vintage items are often one-off pieces, or limited in number, and can book up quickly. You can add to your order as you approach your event date, giving you more time to refine your design.

How do I create a Wishlist?

Simply add the items and quantity to your Wishlist and click “submit”. We’ll check availability and respond with an email. 

Can I change my order?

Orders cannot be changed once your non-refundable deposit has been paid.  At this point your items are secured for you, and other potential bookings will therefore be declined. Our best advice is to begin booking only your favourite items adding other things as your needs become clearer.

Can I view the items before I place an order?

Absolutely! We love you to visit us for a tour of the collection, to hear about your ideas and offer advice with your plans. If you’re too far away, we offer a virtual show-around experience which also allows for a great exchange of ideas and plans – and a chance to find out more about the items that interest you.

Do I have to pay VAT?

Yes, VAT prices are added to your invoice once a wish list has been sent through.

Do I need an appointment to visit?

We run appointment-only visits at weekends; weekdays can be arranged if required. Saturdays 10am to 5pm; Sunday 11am to 5pm. Allow an hour for your appointment. Pop over to the contact page to book.

How do I make an appointment for a visit or virtual show round?

Easy, pop over to the Contact Us page to schedule a visit.

Can I bring guests with us to the appointment?

Friends, family, children and dogs are all welcome.

What disability access do you have at the warehouse?

Whilst our showroom is on the first floor with no lift, we still have viable options for disabled visitors, to ensure a great experience. Selections from our collection can be brought down to the ground floor for viewing, or we can take you on our virtual show-around, bringing items of interest to you. If you require this service, let us know when you book.

Where is Array based?

Our warehouse is the Black Barns opposite Lime Tree Farm, Fressingfield Road, Laxfield, Woodbridge, Suffolk, IP13 8EN

Please make an appointment to visit as we maybe on deliveries, setting up or in the workshop and not around to see you.

Can you help me choose?

If you are feeling overwhelmed making choices or deciding how to fill an empty space let us know. Using our experience we are happy to help you select items that work best for your venue, budget and style.

I need something but you don’t have it, can you help?

Let us know what you are looking for, we are always adding new items to our collection and it maybe something we could make or buy. 

Can you help me set up the items I hire?

We love setting up and can make sure it looks amazing at your venue. We have a few packages to choose from on our ‘Home’ page, all prices are bespoke to your needs for details please fill out the ‘Contact Us’ page.

For a full design and style package view ‘packages with our friends’ also on our ‘Home’ page.

Where do you deliver to?

We are based on the Suffolk/Norfolk boarder and deliver to both areas, we also travel to Cambridge and Essex. If you are further away we are happy to go on a road trip, nowhere is too far for us. We are, however, conscious of delivery costs and carbon footprint so we may suggest other companies like us that operate closer to your venue.

How much is delivery?

Delivery/collection is calculated using the distance travelled from our warehouse to your venue and the amount of vans required. Most deliveries require two members of the Array team so you don’t have to help us lift. Your delivery charge will be quoted on your proposal.

How does the delivery and collection work?

The Array team will arrive with your hire on the agreed delivery day (normally the day before your event) Items will arrive boxed, bagged, and wrapped ready for you to create. Backdrops, tables and chairs/benches with be set up and packed down by us; it’s part of our service. Sofas and larger items will be delivered to a safe undercover area ready for you to set up. 

When we collect everything must to be ready for the team on arrival. (Normally before 10am) The tables must be cleared ready for packing down, vases must be empty of flowers (not required if they are our dried flowers) items back in packaging and in the same area they were delivered. If you are worried you won’t be able to do this before we arrive or don’t want to have the hassle just add on the ‘Pack Away’ package so it’s all done for you. This package is bespoke to your hire, we can quote for this with your proposal. 

If our team arrive and items are not ready for collection you will be charged for this service using your damage/loss deposit. Full terms and conditions will be sent with your invoice.

Do you have a minimum hire for delivery?

Our minimum hire to qualify for delivery is from £400 covering Norfolk, Suffolk, Essex and Cambridge. Further afield requires you to contact us so we can quote. 

Can I collect items myself?

Arrangements can be made to collect smaller items. Larger items we suggest we deliver to keep you stress free with one less thing to organise. We are all fully trained at Array when it comes to loading our vans and carrying our items to prevent damage so you know it will arrive in great condition.

How long is the hire?

Your hire period covers the day before your event, the event day and will be collected the day after your event. A total of 3 days, however if you require longer and the items are available we are happy to arrange this and we don’t charge extra for it.  

Can I use the furniture and props outside?

Most of our items are fine to be used outside however nothing must be left out over night or during rain and snow. All Items must be bought inside a building or covered by a marquee to prevent morning dew or rain damage.

Do you charge a damage deposit?

Like most hire companies a damage/loss deposit is charged in addition to your hire and delivery cost. A 20% payment of your total hire (not including delivery/collection) is required 7 days prior to delivery. This deposit will be returned within 7 days of the items being collected if returned in an undamaged condition. If the cost of damage exceeds the deposit amount you will be invoiced for any additional costs. Full terms and conditions will be sent with your invoice when booking.

What happens if an item I book is damaged by another hirer?

Most of our stock is antique or vintage and unique pieces. In the rare occasion it becomes lost or damaged and unavailable for your hire we will do our absolute best to replace it with an item as close to it as possible. We will contact you immediately in this situation to discuss a replacement.