Frequently
Asked Questions:
Bookings:
How do I hire from Array?
Hiring is as easy as scrolling through our collection. If you feel we are a good fit for your event, we would love to hear from you via email, or submitting a wishlist. You can also choose to visit our warehouse. Check out our How to Book page for more information!
Once we’ve received your wishlist we will input details about your event and send you a live link to view the images, prices and details. Changes can be made by email just let us know and we do all the work, you can access the live version 24/7. Once you have decided to reserve the items we create a proposal invoice and check the availability of each item. A non-refundable 25% deposit secures the booking for your dates and a final payment becomes due 12 weeks prior to your delivery date. You are welcome to add more items to your invoice at any point.
Do I have to pay VAT?
Yes, VAT prices are added to your invoice once a wish list has been sent through.
Can I change my order?
Orders cannot be changed once your non-refundable deposit has been paid. At this point your items are secured for you, and other potential bookings will therefore be declined. Our best advice is to begin booking only your favourite items adding other things as your needs become clearer.
How soon should I book?
As soon as possible, up to two years in advance to secure items you’ve set your heart on. Antique and vintage items are often one-off pieces, or limited in number, and can book up quickly. You can add to your order as you approach your event date, giving you more time to refine your design.
Do you charge a damage deposit?
Like most hire companies a damage/loss deposit is charged in addition to your hire and delivery cost. A 20% payment of your total hire (not including delivery/collection) is required 7 days prior to delivery. If you are collecting the items from our warehouse, we do require a 40% damage deposit, to cover any potential damages. This deposit will be returned after we receive your bank details once collected if returned in an undamaged condition. If the cost of damage exceeds the deposit amount you will be invoiced for any additional costs. Full terms and conditions will be sent with your invoice when booking.
Deliveries:
Do you have a minimum hire for delivery?
Our minimum hire to qualify for delivery is between £400- £600 before VAT for our local deliveries depending on the distance to your venue, the price of delivery is then added on top. For further deliveries such as London, Wales, Manchester we have a minimum spend of from £2000 before VAT. The price of delivery is then quoted for by an outsourced delivery team if the event is within our busy season May-September (Please note we have to check availability for the out sourced delivery team before the order can be confirmed). To get your exact minimum spend for your area please submit your wish list with your exact postcode.
How much is delivery?
Delivery/collection is calculated using the distance travelled from our warehouse to your venue and the amount of vans required. Most deliveries require two members of the Array team so you don’t have to help us lift. Your delivery charge will be quoted on your wishlist.
What if I don’t hit minimum spend?
If you only need a few items and are unable to hit the minimum spend you are more than welcome to collect from our warehouse, based in Laxfield Suffolk. We have a collection room with code access available for you to collect your items from.
How does the delivery and collection work?
The Array team will arrive with your hire on the agreed delivery day (normally the day before your event) Items will arrive boxed, bagged, and wrapped ready for you to create. Backdrops, tables and chairs/benches with be set up and packed down by us; it’s part of our service. Sofas and larger items will be delivered to a safe undercover area ready for you to set up.
When we collect everything must to be ready for the team on arrival. (Normally before 10am) The tables must be cleared ready for packing down, vases must be empty of flowers (not required if they are our dried flowers) items back in packaging and in the same area they were delivered. If you are worried you won’t be able to do this before we arrive or don’t want to have the hassle just add on the ‘Pack Away’ package so it’s all done for you. This package is bespoke to your hire, we can quote for this with your proposal.
If our team arrive and items are not ready for collection you will be charged for this service using your damage/loss deposit. Full terms and conditions will be sent with your invoice.
What if my venue has no parking?
We do our best to liaise with yourself and the venue if needs be before the wedding to find the most suitable way to deliver. However if your venue has no suitable parking for a van and we receive a parking ticket, we do have to deduct this from your damage deposit. So please be aware of this if you know your venue has limited delivery options.
Extra Help:
Can you help me choose?
If you are feeling overwhelmed making choices or deciding how to fill an empty space let us know. Using our experience we are happy to help you select items that work best for your venue, budget and style.
I need something but you don’t have it, can you help?
Let us know what you are looking for, we are always adding new items to our collection and it maybe something we could make or buy.
Can you help me set up the items I hire?
We love setting up and can make sure it looks amazing at your venue. We have a few packages to choose from on our Help Packages page, all prices are bespoke to your needs for details please contact us via email.
Additional Questions:
How long is the hire?
Your hire period covers the day before your event, the event day and will be collected the day after your event. A total of 3 days, however if you require longer and the items are available we are happy to arrange this and we don’t charge extra for it.
Can I use the furniture and props outside?
Most of our items are fine to be used outside however nothing must be left out over night or during rain and snow. All Items must be bought inside a building or covered by a marquee to prevent morning dew or rain damage.
What happens if an item I book is damaged by another hirer?
Most of our stock is antique or vintage and unique pieces. In the rare occasion it becomes lost or damaged and unavailable for your hire we will do our absolute best to replace it with an item as close to it as possible. We will contact you immediately in this situation to discuss a replacement.